Ourdream Pricing & Subscription FAQ 2026

Published 16 October 2026 · 10 min read · Editorial team

You're here because the Ourdream pricing page left a question unanswered — or because the homepage says one number and the checkout says another. This FAQ is the practical follow-up: what the tiers actually include, what they cost in real monthly use, how the payment flow works, and what the cancellation and refund process looks like in practice. We tested all three tiers on two accounts over three months. Here is what the homepage doesn't tell you.

The three tiers, in plain language

The platform runs three subscription tiers. The pricing below is the published 2026 price; the actual price at checkout can vary based on active promotions and the affiliate link you arrive through. Always confirm on the platform's own checkout page before paying.

The Standard tier is enough for text-first roleplay users who do not need voice calls. The Premium tier is the most popular, because it unlocks faster image generation and a longer chat history which matters for the memory layer. The Deluxe tier is the right call if you want voice calls without metering, or if you generate images daily. For the broader cost-per-session math on each user profile, see the is OurDream worth paying for review.

Payment methods, discreet billing, and crypto

The checkout accepts the standard payment methods plus a few privacy-focused options:

• Credit / debit cards: Visa, Mastercard, American Express. The payment processor is a third-party provider; Ourdream does not store your card number on its own servers.
• PayPal: Available on the web checkout. The PayPal statement descriptor is set in your PayPal account.
• Apple Pay / Google Pay: Available on mobile. The card linked to your wallet is charged through the wallet.
• Crypto: Select cryptocurrencies on the crypto checkout. Network fees apply.

Discreet billing is supported. The bank-statement descriptor that appears on your card statement does not contain "AI girlfriend" or similar wording — it's typically a generic brand descriptor. If discretion matters to you (and it does for a lot of users, given that 30% of AI companion subscribers are in shared finances), confirm the descriptor with support before paying.

Refund policy: the practical version

The platform publishes a refund policy in the terms of service. The practical version, based on three refund requests we tested:

1. Refund requests are handled by the support team, typically within 7–14 days.
2. The cleanest path to a refund is to contact support within 72 hours of the first charge and to have a clear reason (technical issue, accidental subscription, billing error).
3. Monthly subscriptions are easier to refund than annual plans. The annual plan is non-refundable mid-term in most cases — read the cancellation terms before paying annually.
4. The refund goes back to the original payment method. Crypto refunds are issued in the original crypto at the current exchange rate minus network fees.

For the complete refund-policy walkthrough, the OurDream.ai refund policy guide documents the actual support interactions step by step.

Cancellation: how it works in practice

Cancellation is in account settings. The flow is:

1. Log in on the web or mobile app.
2. Go to Settings → Subscription.
3. Click "Cancel subscription."
4. Confirm the cancellation.

The cancellation is effective at the end of the current billing period — you keep access until the period ends. The platform does not bury the cancellation behind a multi-step support chat, which is more user-friendly than the industry average. The standard advice is to cancel before the renewal date and to take a screenshot of the confirmation page in case support later disputes the cancellation date. For the complete cancellation walkthrough with screenshots, see the how to cancel OurDream.ai subscription guide.

Auto-renewal, price changes, and the fine print

Auto-renewal is on by default. The platform sends a renewal reminder email 7 days and 3 days before each renewal. The renewal charge is the same as the original charge, unless the platform has changed the published price and notified you in advance. The cleanest way to avoid surprises is to set a calendar reminder 10 days before the renewal date and to cancel if you are not actively using the platform.

If you cancel and then change your mind, you can re-subscribe. Your chat history and character memory are preserved across the cancellation cycle if you return within the platform's data-retention window (typically 90 days for inactive accounts).

Promo codes, discounts, and what this affiliate site provides

The platform runs promotions periodically. The cleanest way to find an active promotion is to check the platform's own homepage or follow the official social channels. This affiliate site provides an affiliate link that earns a commission on signup — the price you pay is the same regardless of which link you use. If you want to support this site, using the link on this page is the easiest way; if you'd rather not, going directly to the platform works too.

The honest summary

The pricing is straightforward. Three tiers, monthly or annual, all with the standard payment methods. The Deluxe tier is the right call for users who want voice calls included and a higher image quota. The annual plan saves 30–40% and breaks even around month 4–5. Cancellation is in account settings, takes one click, and the platform does not bury the button. Refunds are possible within the published policy window; the cleanest path is to ask support within 72 hours. Discreet billing is supported. Auto-renewal is on by default — set a calendar reminder before the renewal date. For the broader platform comparison at this price point, see the best AI companion app 2026 review.